Terms and Conditions


Please read these terms carefully and make a copy of them for your reference.


About Us

This website is owned and operated by
Crystal Clear Pet Products Limited
1 Moorland Heights, Biddulph, Staffordshire , ST8 6TN

Company number 4841794. Registered in England.
Registered office address: Vernon Road, Stoke on Trent, ST4 2QY
VAT number: GB 886 8621 63

If you need to contact us, please e-mail us at enquiries @ crystalclearpet.com or call us on 01782 520376

Making a contract with us


When you place an order with us, you are making an offer to buy goods. We will send you an e-mail to confirm that we have received your order. Dispatch of the goods will constitute our acceptance of your order.


In the unlikely event that the goods are no longer available, or that we have made a pricing mistake, we will advise you of this. We will not dispatch the goods, we will refund any payment made, and there will be no contract between us.


How to place an order


1. Select the item(s) that you require from the online store, including quantities required. Add items to your basket by clicking the appropriate ‘Buy’ button.


2. Items that you have selected can be reviewed at any time via the ‘View Cart’ / ‘View Basket’ link.


3. When you have completed your selections and chosen your shipping method click on the checkout button to complete your order. You will be asked to provide delivery and payment information via secure web pages. Please review your order carefully before submission to avoid problems.


4. If you make a mistake during ordering please contact us as soon as possible.


Delivery


Standard Courier charge is £7.50 up to 30KG £9.99 thereafter in mainland England & Wales and Southern & Eastern Scotland excluding Aberdeen. Higher charges apply to Scottish Highlands & Islands, Northern Island, IOM, Channel Islands, Scilly Isles and Isle of Wight and are calculated at checkout based on weight.
An 80p surcharge applies to London congestion charge zone W1, W2, WC1, WC2, EC1-4, E1, SE1, SW1 Se11 & SE17. Otherwise standard Royal Mail Parcel post rates apply, and vary according to quantity and location. Actual delivery costs may be determined without any commitment to purchase via the shopping cart page.


Delivery usually takes place within 5 working days.


If the goods are lost or damaged in transit, please let us know promptly.


Cancellation and returns


You can cancel your contract at any time up to 7 working days after the day of delivery. To do this, please e-mail us or write to us. This does not apply to audio or video recordings or computer software if they are unsealed by the customer.


You do not have to give any reason for cancellation, but a brief explanation may help us to improve the service we offer to customers in the future.


If you cancel, we will ask you return the goods to us at your own expense. You should ensure that the goods are packaged adequately to protect against damage.


If you do not return the goods, we will collect them, and we will charge you the direct cost of collection. If you do not take reasonable care of the goods before they are returned to us, and this results in damage or deterioration, we will charge you for their reduction in value.


This cancellation policy does not affect your legal rights - for example, if goods are faulty or misdescribed.

Faulty goods


If there is a problem with the goods, please contact us. We will deal with the matter in accordance with your legal rights.


Changes to these terms


These terms were last changed on 16.2.14 (for delivery charges).


These terms apply to your order. We may change our terms and conditions at any time, so please do not assume that the same terms will apply to future orders.


Personal Data and Privacy

From time to time we would like to e mail you with details of special offers/new products that may be of interest to you, your cats &/or your cash flow!

At any time you have the right to unsubscribe from further e mails by simply clicking onto the, “unsubscribe” section of the e mail.

Neither your name, address, telephone number, nor e mail address will be passed onto any other company without your permission (with the exception of forwarding information appertaining to deliveries via our Mail Order Office & onto our designated couriers).

Our online ordering system operates through a series of cookies. A cookie consists of information sent by a web server to a web browser, and stored by the browser. The information is then sent back to the server each time the browser requests a page from the server. This enables the web server to identify and track the web browser.

We may use both “session” cookies and “persistent” cookies on the website. We will use the session cookies to keep track of you whilst you navigate the website. We will use the persistent cookies to enable our website to recognise you when you visit. Session cookies will be deleted from your computer when you close your browser. Persistent cookies will remain stored on your computer until deleted, or until they reach a specified expiry date.

Most browsers allow you to refuse to accept cookies. (For example, in Internet Explorer you can refuse all cookies by clicking “Tools”, “Internet Options”, “Privacy”, and selecting “Block all cookies” using the sliding selector.) This will, however, have a negative impact upon the usability of many websites including this one.

We are, Payment Card Industry Data Security Standard Compliant

All our website financial transactions are handled through one of our payment services providers, Roman Cart, Paypal, No Chex or Google Checkout. You should only provide your personal information to them after reviewing the Roman Cart, Paypal, No Chex or Google Checkout privacy policies as appropriate.
(available at http://www.romancart/locale/privacy.htm, https://cms.paypal.com/uk/cgi-bin/marketingweb?cmd=_render-content&content_ID=ua/Privacy_full&locale.x=en_GB, http://www.nochex.com and https://checkout.google.com/files/privacy.html). We will share information with Roman Cart, Paypal, No Chex or Google Checkout only to the extent necessary for the purposes of processing payments you make via our website.

Visitors to this website who have Javascript enabled are tracked using Google Analytics. Google Analytics collects various data about the user which is used by us to optimise the website and to monitor the effectiveness of the website for marketing purposes.

Google Analytics stores the following information:

  • 1. Time of visit, pages visited and time spent on each page/visit.
  • 2. Type of browser used.
  • 3. Type of operating system and some software settings.
  • 4. The referring website (for example, if you visit the site via Google – the search term used).
  • 5. IP address or host/domain name. This may include:
    • a. Internet connection speed.
    • b. Geographical data.
    • c. Hostname


    We use Remarketing with Google Analytics to advertise online.

    Third-party vendors, including Google, show our ads on sites across the Internet. Third-party vendors, including Google, use first-party cookies (such as the Google Analytics cookie) and third-party cookies (such as the DoubleClick cookie) together to inform, optimise and serve ads based on past visits to the website.